Telecalling is a communication method where individuals, known as telecallers, make or receive phone calls to engage with customers or potential clients, often for sales, customer service, or informational purposes. It involves promoting products or services, addressing inquiries, gathering feedback, and building relationships with customers over the phone.
Telecalling offers numerous benefits for businesses, including direct and personalized communication, immediate feedback, cost-effectiveness, and the ability to build strong customer relationships. It enables businesses to reach a wider audience, generate leads, and improve sales and conversions. Additionally, telecalling facilitates market research, provides opportunities for cross-selling and upselling, and enhances brand credibility.