Job Role: Anti-virus and Patching L1 P01 ~ P01
Required Experience: Desktop L1
Education: Graduation
Location: Mumbai, Pune, Kolkata, Chennai, Noida- India
Responsibilities:
Provide first-level technical support for desktops, laptops, printers, and peripherals.
Respond to and resolve incidents and service requests via calls, chats, or tickets.
Install, configure, and troubleshoot operating systems and basic applications.
Perform password resets, user access provisioning, and basic network troubleshooting.
Document issues and solutions in the helpdesk system.
Escalate unresolved issues to L2 support as needed.
Maintain inventory and log of IT assets and incidents.
As one of India?s top IT services firms, CMS IT services has support infrastructure spread across 30 branches and 220 direct support locations in India. CMS IT provides complete solutions to large corporations across all sectors, including banking, i... Read More
